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About Elevate Commerce
Elevate Commerce provides practical eBay and TikTok Shop training, seller support and UK fulfilment services.
Our UK-registered company is Elevate Commerce Pvt Limited, company number SC889946. Our registered office is 78 Croftmont Avenue, Glasgow, Scotland, G44 5LH.
We handle personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Rawalpindi training office is at Basement office, Bahria, Bahria Springs North, 220 Road 16, Phase 7, Bahria Intellectual Village town, Rawalpindi, 46000, Pakistan. For questions about your information, contact support@elevatecommerce.uk.
Information we collect
Account information includes your name, email address, sign-in details, purchased programmes, access permissions and lesson progress. We also keep messages you send us for support.
When you contact us, we receive the details you provide, such as your name, telephone number, country and enquiry. When you submit a review, we receive your review text and any image you choose to attach.
Payment records include your order, amount, currency, payment status and transaction reference. If you pay through a hosted card checkout, your card details are handled by the payment service. Please do not send full card details or passwords to our team.
We also receive technical information, such as your IP address, browser, device details and website or video-access logs. This helps us keep accounts secure, deliver lessons and investigate technical problems.
How we use your information
We use your information to manage your account, provide the training or services you purchase, process orders, save learning progress and respond to enquiries. This processing is needed to fulfil our agreement with you or take steps you request before a purchase.
We keep relevant business records to meet legal obligations. We also use necessary information for our legitimate interests in preventing fraud, protecting accounts and resolving service problems.
We use Meta advertising measurement to understand website visits, enquiries and purchases. The advertising and analytics section below explains what is shared and the controls available through your browser and Meta account.
Keeping your information private
We do not sell personal information or give customer lists to other businesses for their own marketing. Our account, video-delivery and payment systems process the information needed to run your account and deliver what you purchase. Meta advertising measurement is explained below.
Some essential website services process information outside the UK. You can contact us for details of processing locations and international-transfer arrangements. We may disclose relevant records if required by law.
Opening a Google review, Facebook page, YouTube video or another external website takes you to that service. Its privacy policy applies to activity there; following a link does not give that website access to your private Elevate Commerce account records.
Advertising and analytics
Google advertising and Google Analytics are currently disabled on this website.
The website no longer displays the AdSense cookie-choice panel or a Google advertising consent message. You can manage cookies in your browser and advertising preferences in your Meta account.
Meta Pixel measures website visits and actions such as registrations, enquiries and purchases. Our server-side Meta Conversions API can also measure a confirmed purchase, using the same event reference to avoid counting it twice. This can include hashed contact details, purchase details and browser identifiers. Hashing does not make this information anonymous. Browser settings, ad blockers and Meta controls can limit measurement.
We do not send passwords, full payment-card details, private lesson content or review text to Meta.
Reviews and images
A published website review can show your submitted name, review text, date and attached image. Reviews are checked before publication. Your private account and payment records are not displayed with your review.
Only upload images you have permission to share. Remove private addresses, order details and sensitive documents before uploading. Contact us to request a correction or removal. Reviews left on Google or Facebook are managed through those platforms.
How long we keep information
We keep account and learning records while they are needed to provide your access and support. Enquiries are kept while needed to respond and resolve follow-up questions. Order records may be kept longer for accounting, legal obligations and disputes.
Security records are kept for as long as reasonably needed to investigate incidents and protect the service. We delete or anonymise information when it is no longer needed, unless a legal requirement or unresolved dispute requires us to retain it.
Your privacy rights
Under the UK GDPR and the Data Protection Act 2018, you have rights to access and correct your personal information, request deletion or restriction, object to certain uses and request a portable copy. These rights have legal conditions and exceptions; for example, we may need to retain order records to meet legal obligations.
You can manage cookies through your browser and personalised advertising through your Meta account. Contact us about your information or to exercise your privacy rights.
Confirmed online purchases can be measured by our server when the payment provider confirms payment, including when you do not return to the website. Browser and server purchase events use the same event reference to avoid counting the same payment twice.
Email support@elevatecommerce.uk to make a request or raise a concern. We may ask for information to confirm your identity. Please do not send passwords, full card details or unnecessary identity documents.
You can complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, if you are unhappy with how we handle your information or your request.
Need help?
Contact our team at support@elevatecommerce.uk.